Accessing Emergency Shelter and Housing Resources
HUD requires that each Continuum of Care have a coordinated process for accessing homeless and housing services. These processes can be called by a variety of names such as Coordinated Access, Coordinated Assessment, Coordinated Entry and Coordinated Intake.
Below you will find information about how to access emergency homeless services and housing programs in your community.
To access housing services, please contact:
|Agency Name||Phone Number||Address||Hours of Operation|
|Homeward Bound A HOPE Center||828-252-8883||19 N. Ann Street, Asheville, NC 28801||M-F: 7 AM-12 PM; Weekends: 8 AM-12 PM|
Agencies in the Area:
AshevilleBuncombe Community Christian Ministry (ABCCM):828-259-5300, 30 Cumberland Ave., http://www.abccm.org
Buncombe County Health and Human Services:828-250-5000, 40 Coxe Ave, Monday-Friday 8:00am 5:00pm, http://www.buncombecounty.org/health
Charles George Veterans Affairs Medical Center:828-298-7911, 1100 Tunnel Road, Open 24 hours/7 days, http://www.asheville.va.gov/index.asp
Eblen Charities:828-255-3066, 50 Westgate Parkway, Monday-Saturday 8:30am 6:00pm, http://www.eblencharities.org
Haywood Street Congregation:828-575-2477, 297 Haywood Street, http://www.haywoodstreet.org
Homeward Bound:828-258-1695, 19 North Ann Street. & 218 Patton Ave., 7 am- noon weekdays & 8 am-noon weekends, http://www.homewardboundwnc.org
Housing Authority of the City of Asheville:828-259-1222, 165 S. French Broad, Monday-Thursday 9am 5pm, http://www.haca.org
OnTrack Financial Education and Counseling:828-255-5166, 50 South French Broad Ave. Suite 227, http://www.ontrackwnc.org
Pisgah Legal Services:828-253-0406, 62 Charlotte St., Monday-Friday 8:30am 5:00pm, http://www.pisgahlegal.org
Salvation Army:828-253-4723, 204 Haywood St., http://www.salvationarmy.org
Swannanoa Valley Christian Ministry:828-669-9404, 101 N. Ridgeway Ave. Black Mountain
Western Carolina Rescue Ministries:828-254-1529, 225 Patton Ave., http://www.westerncarolinarescue.org
Balance of State CoC
The Balance of State Continuum of Care is made up of 79 mostly rural counties in North Carolina. These counties are coordinated through Regional Committees. Each Regional Committee has designed a Coordinated Assessment process for their area. To find more information about each region, please go to the Balance of State Coordinated Assessment page or call NCCEH at 919-755-4393.
Chapel Hill/Orange County
To access homeless and housing resources in Orange County, please contact one of the following agencies:
|Agency Name||Phone Number||Address||Service Provided|
|Community Empowerment Fund||919-200-0233||208 N. Columbia Street, Chapel Hill, NC||One on One Financial Counseling|
|IFC Community House||919-967-0643||100 W. Rosemary Street, Chapel Hill, NC||Seasonal Emergency Shelter for Men (cold weather, Oct-May) & Transitional Housing for Men.|
|IFC Homestart||919-932-6025||2505 Homestead Rd, Chapel Hill, NC||Emergency Shelter and Transitional Housing for Women and Children|
|Housing for New Hope||919-724-3170||Outreach Team||Permanent Supportive Housing|
|Cardinal Innovations Healthcare Solutions||919-913-4139||201 Sage Rd, Chapel Hill, NC||Permanent Supportive Housing|
|Orange County Department of Social Services||
919-968-2000 (Chapel Hill)
2501 Homestead Rd, Chapel Hill, NC
113 Mayo St, Hillsborough, NC
|Rapid Re-Housing Program, Emergency Assistance|
To access homeless and housing services in Mecklenburg County, please follow these instructions to contact one of a Coordinated Assessment location: Mecklenburg County Coordinated Assessment
Durham City & County
For homeless families with children, please contact the Durham Department of Social Services for assistance with finding an emergency shelter:
|Durham Department of Social Services||919-560-8000||400 E. Main Street, Durham, NC||The department’s “Emergency Services” division interviews people Monday through Friday between 8 AM and 5 PM. People can call to schedule an appointment. Walk-ins are welcome, and ordinarily will be seen on the same day, if they arrive by 3 PM.|
For single adults who need shelter, please contact Urban Ministries of Durham who is the main point of entry for shelter, triage and services.
|Urban Ministries Center of Durham||
919-683-0538 x. 221
|410 Liberty Street , Durham, NC||
Accepts walk-ins for shelters on Monday mornings. Requests for emergency shelter at other times must be made via referrals from a community agency.
Survivors of domestic violence may contact Durham Crisis Response Center, 919-489-3652, directly.
Families and single adults also may seek shelter and housing assistance from the Durham Rescue Mission which operates independently of Durham's’ Coordinated Intake and Assessment processes, 919-688-9641
Please contact the Cooridnated Assessment contact below for information about accessing the homeless and housing system:
|Cumberland County||Delores Taylor||910-323-6112|
Gastonia/Cleveland, Gaston, Lincoln Counties
Please contact the Coordinated Assessment contacts below for information about accessing the homeless and housing system:
|Partners Behavioral Health Management||Kenny Gehrig||704-884-2514|
|The Shelter of Gaston County||Janet Schafer||704-810-6495|
Greensboro/High Point/Guilford County
If you are homeless or imminently homeless please either call or go to these agencies:
|Interactive Resource Center||336-332-0824||407 E. Washington Street, Greensboro, NC|
Northwest/Ashe, Avery, Alleghany, Mitchell, Watauga, Wilkes, Yancey Counties
Anyone seeking shelter or housing services in the 7 county region should contact Hospitality House for intake and assessment.
|Hospitality House of Boone||828-264-1237||The primary contact for bed availability and to assess individuals in homeless situations is Dwijen Buckendorf ext. 111 the second person of contact is Graham Doege-Osler ext. 110|
If you are currently homeless, in immediate danger of becoming homeless, have received an eviction notice from your landlord or are facing a possible eviction after receiving a late notice, please call:
|Agency Name||Phone Number||Hours of Operation|
|Triangle Family Services||919-861-1195||Monday-Friday, 8AM-5 PM|
Wilmington/Brunswick, New Hanover, Pender Counties
If you are homeless or imminently homeless, please call the Cape Fear Area Housing Crisis Hotline.
|Agency Name||Phone Number||Hours of Operation|
|Cape Fear Area Housing Crisis Hotline||910-444-4998||Monday-Friday, 9 AM-3 PM|
The Coordinated Intake process can be initiated through shelters and other organizations. If you are not already in a shelter, please call 2-1-1 to be referred to an appropriate shelter or organization to complete the coordinated intake process. 2-1-1 is available 24 hours a day/7 days a week for assistance.
If you are receiving services from a local shelter, the H.O.T. Project, Empowerment Project, or an overflow shelter, please ask agency staff about the coordinated intake process.
Please make sure to remain in contact with your homeless service provider until the Coordinated Intake process is completed.