North Carolina Coalition to End Homelessness

Accessing Emergency Shelter and Housing Resources

HUD requires that each Continuum of Care have a coordinated process for accessing homeless and housing services. These processes can be called by a variety of names such as Coordinated Access, Coordinated Assessment, Coordinated Entry and Coordinated Intake. 

Below you will find information about how to access emergency homeless services and housing programs in your community. 

Asheville/Buncombe County

To access housing services, please contact:

Agency Name Phone Number Address Hours of Operation 
Homeward Bound A HOPE Center 828-252-8883 19 N. Ann Street, Asheville, NC 28801 M-F: 7 AM-12 PM; Weekends: 8 AM-12 PM
Agencies in the Area:

Asheville­Buncombe Community Christian Ministry (ABCCM):828­-259-­5300, 30 Cumberland Ave.,                                                                                            

Buncombe County Health and Human Services:828­-250-­5000, 40 Coxe Ave, Monday-Friday 8:00am ­ 5:00pm,      

Charles George Veterans Affairs Medical Center:828-­298-­7911, 1100 Tunnel Road, Open 24 hours/7 days,

Eblen Charities:828-­255-­3066, 50 Westgate Parkway, Monday­-Saturday 8:30am ­ 6:00pm,             

Haywood Street Congregation:828­-575-­2477, 297 Haywood Street,   


Homeward Bound:828­-258-­1695, 19 North Ann Street. & 218 Patton Ave., 7 am- noon weekdays & 8 am-noon weekends,      

Housing Authority of the City of Asheville:828­-259-­1222, 165 S. French Broad, Monday­-Thursday 9am ­ 5pm,       

OnTrack Financial Education and Counseling:828-­255-­5166, 50 South French Broad Ave. Suite 227,         

Pisgah Legal Services:828­-253-­0406, 62 Charlotte St., Monday-­Friday 8:30am ­ 5:00pm,          

Salvation Army:828-­253-­4723, 204 Haywood St.,        

Swannanoa Valley Christian Ministry:828-­669-­9404, 101 N. Ridgeway Ave. Black Mountain         

Western Carolina Rescue Ministries:828-254-­1529, 225 Patton Ave.,       

Balance of State CoC

The Balance of State Continuum of Care is made up of 79 mostly rural counties in North Carolina. These counties are coordinated through Regional Committees. Each Regional Committee has designed a Coordinated Assessment process for their area. To find more information about each region, please go to the Balance of State Coordinated Assessment page or call NCCEH at 919-755-4393. 


Chapel Hill/Orange County

To access homeless and housing resources in Orange County, please contact one of the following agencies: 

Agency Name Phone Number Address Service Provided
Community Empowerment Fund 919-200-0233 208 N. Columbia Street, Chapel Hill, NC One on One Financial Counseling
IFC Community House 919-967-0643 100 W. Rosemary Street, Chapel Hill, NC Seasonal Emergency  Shelter for Men (cold weather, Oct-May) & Transitional Housing for Men.
IFC Homestart 919-932-6025 2505 Homestead Rd, Chapel Hill, NC Emergency Shelter and Transitional Housing for Women and Children
Housing for New Hope 919-724-3170 Outreach Team Permanent Supportive Housing
Cardinal Innovations Healthcare Solutions 919-913-4139 201 Sage Rd, Chapel Hill, NC Permanent Supportive Housing 

Orange County Department of Social Services

919-968-2000 (Chapel Hill)

919-245-2800 (Hillsborough)

2501 Homestead Rd, Chapel Hill, NC

113 Mayo St, Hillsborough, NC

Rapid Re-Housing Program, Emergency Assistance

Orange County Resource Guide 

Orange County Resources Guide


2-Page homeless services and housing resource list

OC Connect 

OC Connect 


A searchable online database of services



Charlotte/Mecklenburg County

To access homeless and housing services in Mecklenburg County, please follow these instructions to contact a Coordinated Assessment location: Mecklenburg County Coordinated Assessment


Durham City & County

For homeless families with children, please contact the Durham Department of Social Services for assistance with finding an emergency shelter:

Agency Phone Number Address Instructions
Durham Department of Social Services 919-560-8000 400 E. Main Street, Durham, NC The department’s “Emergency Services” division interviews people Monday through Friday between 8 AM and 5 PM. People can call to schedule an appointment. Walk-ins are welcome, and ordinarily will be seen on the same day, if they arrive by 3 PM.


For single adults who need shelter, please contact Urban Ministries of Durham who is the main point of entry for shelter, triage and services. 

Agency Phone Number Address Instructions
Urban Ministries Center of Durham

919-683-0538 x. 221

410 Liberty Street , Durham, NC

Accepts walk-ins for shelters on Monday mornings. Requests for emergency shelter at other times must be made via referrals from a community agency.


Survivors of domestic violence may contact Durham Crisis Response Center, 919-489-3652, directly.

Families and single adults also may seek shelter and housing assistance from the Durham Rescue Mission which operates independently of Durham's’ Coordinated Intake and Assessment processes, 919-688-9641


Fayetteville/Cumberland County

Please contact the Cooridnated Assessment contact below for information about accessing the homeless and housing system:

Agency  Name Phone Number
Cumberland County  Delores Taylor  910-323-6112




Gastonia/Cleveland, Gaston, Lincoln Counties

Please contact the Coordinated Assessment contacts below for information about accessing the homeless and housing system:

Agency  Contact Phone Number
Partners Behavioral Health Management 1-877-864-1454, option 0
The Shelter of Gaston County Janet Schafer 704-810-6495







Greensboro/High Point/Guilford County

If you are homeless or imminently homeless please either call or go to these agencies:

Agency Phone Number Address
Interactive Resource Center 336-332-0824 407 E. Washington Street, Greensboro, NC 




Northwest/Ashe, Avery, Alleghany, Mitchell, Watauga, Wilkes, Yancey Counties

Anyone seeking shelter or housing services in the 7 county region should contact Hospitality House for intake and assessment.

Agency Phone Number Instructions
Hospitality House of Boone 828-264-1237 The primary contact for bed availability and to assess individuals in homeless situations is Dwijen Buckendorf ext. 111 the second person of contact is Graham Doege-Osler ext. 110



Raleigh/Wake County

If you are currently homeless, in immediate danger of becoming homeless, have received an eviction notice from your landlord or are facing a possible eviction after receiving a late notice, please call:

Agency Name Phone Number Hours of Operation
Triangle Family Services 919-861-1195 Monday-Friday, 9 AM-5 PM


Wilmington/Brunswick, New Hanover, Pender Counties

If you are homeless or imminently homeless, please call the Cape Fear Area Housing Crisis Hotline. 

Agency Name Phone Number Hours of Operation
Cape Fear Area Housing Crisis Hotline  910-444-4998 Monday-Friday, 9 AM-3 PM


Winston-Salem/Forsyth County

The Coordinated Intake process can be initiated through shelters and other organizations. If you are not already in a shelter, please call 2-1-1 to be referred to an appropriate shelter or organization to complete the coordinated intake process. 2-1-1 is available 24 hours a day/7 days a week for assistance. 

If you are receiving services from a local shelter, the H.O.T. Project, Empowerment Project, or an overflow shelter, please ask agency staff about the coordinated intake process. 

Please make sure to remain in contact with your homeless service provider until the Coordinated Intake process is completed.