Accessing Emergency Shelter and Housing Resources
HUD requires that each Continuum of Care have a coordinated process for accessing homeless and housing services. These processes can be called by a variety of names, such as Coordinated Access, Coordinated Assessment, Coordinated Entry, or Coordinated Intake.
Below you will find information about how to access emergency homeless services and housing programs in your community.
To access housing services, please contact:
Homeward Bound A HOPE Center
828-252-8883
19 N. Ann Street, Asheville, NC 28801
Monday-Friday: 7 AM-12 PM; Weekends: 8 AM-12 PM
Other Agencies in the Area:
Asheville Buncombe Community Christian Ministry (ABCCM): 828-259-5300, 30 Cumberland Ave., http://www.abccm.org
Buncombe County Health and Human Services: 828-250-5000, 40 Coxe Ave, Monday-Friday 8:00am -5:00pm, http://www.buncombecounty.org/health
Charles George Veterans Affairs Medical Center: 828-298-7911, 1100 Tunnel Road, Open 24 hours/7 days, http://www.asheville.va.gov/index.asp
Eblen Charities: 828-255-3066, 50 Westgate Parkway, Monday-Saturday 8:30am 6:00pm, http://www.eblencharities.org
Haywood Street Congregation: 828-575-2477, 297 Haywood Street, http://www.haywoodstreet.org
Helpmate: 828-254-2968, http://www.helpmateonline.org
Homeward Bound: 828-258-1695, 19 North Ann Street. & 218 Patton Ave., 7 am- noon weekdays & 8 am-noon weekends, http://www.homewardboundwnc.org
Housing Authority of the City of Asheville: 828-259-1222, 165 S. French Broad, Monday-Thursday 9am 5pm, http://www.haca.org
OnTrack Financial Education and Counseling: 828-255-5166, 50 South French Broad Ave. Suite 227, http://www.ontrackwnc.org
Pisgah Legal Services: 828-253-0406, 62 Charlotte St., Monday-Friday 8:30am 5:00pm, http://www.pisgahlegal.org
Salvation Army: 828-253-4723, 204 Haywood St., http://www.salvationarmy.org
Swannanoa Valley Christian Ministry: 828-669-9404, 101 N. Ridgeway Ave. Black Mountain
Western Carolina Rescue Ministries: 828-254-1529, 225 Patton Ave., http://www.westerncarolinarescue.org
The Balance of State Continuum of Care is made up of 79 mostly rural counties in North Carolina. These counties are coordinated through Regional Committees. Each Regional Committee has designed a Coordinated Assessment process for their area. To find more information about each region, please go to the Balance of State Coordinated Assessment page or call NCCEH at 919-755-4393.
Contact the Orange County Housing Helpline!
Help is available in 200 languages, including English, Spanish, Karen, Burmese, Arabic, Hindi, Korean, Chinese, and more. You may be eligible for financial assistance if you are having trouble or are behind on paying rent, mortgage or utility bills.
- Rent & utility assistance
- Eviction diversion
- Emergency housing
- Homeless services
Phone
919-245-2655
Monday-Friday, 10am-4pm
Leave a voicemail anytime
Email
housinghelp@orangecountync.gov
Voicemails and emails returned during office hours
In-person drop-in hours:
Mondays, 9am - 1pm
IFC Commons, 110 West Main St, Carrboro
Tuesdays and Thursdays, 8:30am - 4:00pm
Southern Human Services Center, 2501 Homestead Rd, Chapel Hill
Other Resources:
Orange County Resources Guide: 2-Page homeless services and housing resource list
OC Connect: A searchable online database of services
Please call 704-284-9665 and leave a message. A staff person will call you back Monday through Friday between the hours of 8 a.m. and 5 p.m.
For more information, please visit: Mecklenburg County Coordinated Assessment
For homeless families with children, please contact the Durham Department of Social Services for assistance with finding an emergency shelter:
919-560-8000
400 E. Main Street, Durham, NC
The department’s “Emergency Services” division interviews people Monday through Friday between 8 AM and 5 PM. People can call to schedule an appointment. Walk-ins are welcome, and ordinarily will be seen on the same day, if they arrive by 3 PM.
For single adults who need shelter, please contact Urban Ministries of Durham, which is the main point of entry for shelter, triage and services:
919-683-0538 x. 221
410 Liberty Street , Durham, NC
Accepts walk-ins for shelters on Monday mornings. Requests for emergency shelter at other times must be made via referrals from a community agency.
Survivors of domestic violence may contact Durham Crisis Response Center directly: 919-489-3652.
Families and single adults also may seek shelter and housing assistance from the Durham Rescue Mission which operates independently of Durham's’ Coordinated Intake and Assessment processes: 919-688-9641.
Please contact the Coordinated Assessment contact for information about accessing the homeless and housing system:
Delores Taylor
910-323-6112
Please contact the Coordinated Assessment contacts for information about accessing the homeless and housing system:
Partners Behavioral Health Management
housing@partnersbhm.org
1-877-864-1454, option 0
The Shelter of Gaston County
Janet Schafer
704-810-6495
If you are homeless or imminently homeless please either call or go to:
Interactive Resource Center
336-332-0824
407 E. Washington Street, Greensboro, NC
Anyone seeking shelter or housing services in the 7-county region should contact Hospitality House for intake and assessment:
Hospitality House of Boone
828-264-1237
Primary contact: Dwijen Buckendorf, ext. 111
Secondary contact: Graham Doege-Osler, ext. 110
If you are currently homeless or are in immediate danger of becoming homeless:
Oak City Cares (families, adult individuals):
1430 S Wilmington St Raleigh NC 27603
Go Raleigh Bus #21
In person only, walk in basis, Monday - Friday, 9 A.M. -5 P.M.
Haven House (youth/young adults ages 18-24):
1008 Bullard Court Raleigh NC 27615
Walk-ins: Monday - Friday 9:30am-4pm or,
Call 919-980-2015
Go Raleigh Bus #2
*Haven House staff will also be available at Oak City Cares Mondays and Wednesdays from 9 A.M. -1 P.M. for walk-ins*
If you have received an eviction notice from your landlord or are facing a possible eviction after receiving a late notice:
If you are homeless or imminently homeless, please call:
Cape Fear Area Housing Crisis Hotline
910-444-0621
- Monday/Wednesday/Friday - 10 am to 7 pm
- Tuesday/Thursday - 4 pm to 7 pm
910-363-0076
- Tuesdays and Thursdays - 9 am to 4 pm
The Coordinated Intake process can be initiated through shelters and other organizations. If you are not already in a shelter, please call 2-1-1 to be referred to an appropriate shelter or organization to complete the coordinated intake process. 2-1-1 is available 24 hours a day/7 days a week for assistance.
If you are receiving services from a local shelter, the H.O.T. Project, Empowerment Project, or an overflow shelter, please ask agency staff about the Coordinated Intake process.
Please make sure to remain in contact with your homeless service provider until the Coordinated Intake process is completed.
- Tag(s): about us coordinated assessment help