North Carolina Coalition to End Homelessness


The NCCEH Data Center supports Continuums of Care (Balance of State, Durham, and Orange) in efforts to collect, manage, and use critical population and service information about homelessness in these communities. Each Continuum of Care (CoC) is required by the US Department of Housing and Urban Development (HUD) to collect and report out on defined data elements regarding persons served through local homeless service systems and programs. This data is entered into a Homeless Management Information System (HMIS). In North Carolina, the system is ServicePoint, created by Bowman Systems, Inc. and administered by the Michigan Coalition Against Homelessness (MCAH). The NCCEH Data Center provides the Local System Administrator support along with other data-related services for 81 counties across the state. 

Contact the NCCEH Data Center Help Desk
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NCCEH Data Center Values

  • Ending homelessness: driving toward the 30-day HEARTH goal
  • Client centered: every number has a face and every face has a name
  • Data quality strengthens confidence: data quality = accuracy, completeness, timeliness, validity and integrity
  • Data should be used to create change: at the CoC level, the agency level and the program level
  • Partnership in problem solving: honesty and commitment to finding the right solution
  • Communication is the key to our relationship: clear, accurate and timely information; ongoing opportunities for feedback

Data Center Services

System Administrator Support

  • Team of System Administrators acting as your Local System Administrator (LSA)
  • Trained and supported by MCAH
  • Provide all LSA functions & liaison with MCAH
  • Engaged and knowledgeable about your community

Data Utilization & Reporting

  • Data Analyst working with System Administrators
  • Support federal reports (APRs, AHAR, PIT/HIC, etc.)
  • Meet deadlines
  • Measure performance
  • Ensure that agencies and CoC staff understand the numbers for your community

Community Empowerment

  • Support community-wide processes such as coordinated assessment/intake
  • Tailored training to meet your local needs
  • Strengthen data quality
  • Support development of CoC policies
  • Use of data for system design

NC HMIS Resources

Data Center Request Forms View
Data Center Balance of State CoC HMIS License Request Form Form
Data Center Triangle CoCs HMIS License Request Form Form
Data Center All CoCs HMIS License Inactivation Request Form Form
Data Center Report Request Form Form
Data Center Training Request Form Form
Data Center Bed & Unit Inventory Update Form Form
Guides, Instructions, and Presentations View
Keep NC HMIS Safe - Privacy and Security Guide view guide
Guide to CoC-APR Report (including Sage) view guide
Guide to ESG CAPER Report (including Sage) view guide
Testing the ESG-CAPER in Sage view guide
Guide to Recommended HMIS Reports  view guide
Reports to Monitor and Improve Data Quality view guide
Changes to UDEs Webinar recorded 9.30.2016 for Oct 1st, 2016 HUD Data Standards Updates view recording
Scheduling 0252 Data Completeness Report Card in ART (07.18.2016) view guide
NC HMIS Paper Assessment Forms (updated for 10.01.2017 Data Standards) view MCAH files
2015 AHAR Data Correction view pdf
Instructions for Updating ServicePoint Contact Info view pdf
Presentation from the 9.25.15 Agency Administrator Meeting view pdf
Presentation from the 7.27.15 Balance of State Agency Administrator Meeting view pdf
Presentation from the 5.6.15 Agency Administrator Call-In Meeting view pdf
Preparation for Migration Training (instructions) - updated 7.10.15 view pdf
Administrative Documents View
Table of Agreements view pdf
Participation Agreement view pdf
Administrative QSOBAA (Administrative Data Sharing Agreement) for Durham, Orange, and Wake CoCs view pdf
Administrative QSOBAA (Administrative Data Sharing Agreement) for Balance of State CoC view pdf
User Agreement view pdf
Agency Agreements FAQs view pdf
HMIS Agency Administrator Roles and Responsibilities view pdf
NC HMIS Operating Policies and Procedures - v6 view pdf
News Updates View
Balance of State CoC News Update (7.14.15) view pdf
Triangle CoCs (Durham, Orange, Wake) News Update (7.6.15) view pdf
Balance of State CoC News Update (6.19.15) view pdf
Durham & Orange CoC News Update (6.17.15) view pdf
Wake CoC News Update (6.16.15) view pdf