North Carolina Coalition to End Homelessness

Program Specialist - Housing Services, Wake County Human Services

Job Information


Wake County Human Services (WCHS) is a consolidated agency that provides an array of public health and social services that include public health and healthcare clinics, child welfare and economic services, housing and transportation, and other related services. Our mission: In partnership with the community, we will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our many standard programs, Wake County Human Services is engaged in a number of special initiatives that impact services and programs throughout our entire agency and communities. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs.

South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 234 beds that are utilized 365 days a year to assist homeless adult males in the community.

The Emergency Program provides evening shelter for men on a day-to-day basis provided there is bed space available. Although these men are not guaranteed a bed each night they have the opportunity based on our lottery system. These men are also provided with 2 meals, dinner and breakfast, hygiene kits, shower and laundry access, as well as outreach and engagement services from our staff.

The SWSC also provide more intense services through two programs; the Progressive Housing Program and the Case Management Program. These men are provided with support either through group interaction or individual one-on-one support to assist them in obtaining self-sufficiency. These men are guaranteed a bed each day as they progress toward their goals.

Human Service Program Specialist at the South Wilmington Street Center provides community outreach, homeless prevention, client assessments and service coordination for individuals experiencing homelessness. It will build trust with persons experiencing homelessness and connect them to community resources, housing and services. It is primary functions include developing and implementing the Street Outreach and the Prevention, Diversion, Rapid Rehousing programs.

Essential Functions:
• Create policies, procedures and a standard of array of services that will benefit the target population within the Street Outreach Program and the Prevention, Diversion, Rapid Rehousing programs
• Research best practices and develop standard protocols for engagement and trust building
• Develop a robust network of community providers who will offer services and accept referrals
• Develop forms, assessments and tools required to implement strategies and connect clients to services
• Operationalize the programs and serve as the primary and lead provider of outreach services
• Ensure compliance for the federal granted position
• Determine eligibility for person(s) who are initially assessed to likely qualify for prevention/diversion/rapid rehousing services
• Provide housing search and placement services or activities necessary to assist program participants in locating, obtaining and retaining suitable permanent housing
• Provide housing stability case management-- assessing, arranging, coordinating, and monitoring the delivery of individualized services to facilitate housing stability for the program participant in permanent housing or to assist the program participant in overcoming immediate barriers to obtaining housing.

Additionally, this position serves as a point of contact for citizens’ requests for dispatch of staff to respond to persons suspected to be experiencing homelessness. It serves as a liaison for agencies providing services for persons experiencing homelessness; and develops strong collaborative relationships with hospitals, clinics, behavior health agencies to facilitate the connections for persons experiencing homelessness. It conducts initial intake and assessments on new guests seeking services at the SWSC with a goal to provide effective, efficient assessments and access to services so guests seeking support are connected immediately to the most appropriate services available at the SWSC and in the community

Practice and model good Client/Customer Service
• Possess Excellent Communication Skill
• Display Excellent Interpersonal Skills
• Ability to develop and build programs
• Accountability
• Adapts well to changing priorities and challenging individuals
• Ability to work independently as well as part of a team
• Ability to Coordinate Work
• Understands and practices 

Good Customer Service


Home Department - (46) Human Services Department

Division/Unit -

Auto requisition ID-  3638BR

Assignment Type – (P) Regular

Assignment Status – Full Time

Work Schedule – MondayFriday 1:00 pm to 9:45 pm

Work Location – (113) South Wilmington Street Center


Salary Minimum – 20.88

Salary Maximum – 35.50

Expected Salary Hiring Range – 20.88 – 22.97


Minimum Requirements - Bachelor's degree in Human Services, Health or related field and three years of experience related to the area of employment.

Preferred Experience, Skills and Training(beyond the minimum requirements defined by the class - Three (3) years of experience in homeless services;  Experience administrating, creating and coordinating new programs for those experiencing homelessness;  Experience and knowledge of community partners that will help to create and support the Rapid Housing Program.


Background/EEOC Policy – Position may require a background check that may include: criminal, credit, motor vehicle, education and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.


Apply electronically at WAKEGOV.COM

Starts On
Sept. 6, 2017, 9:54 a.m.